FAQ

Here you can find a quick and straightforward overview of our frequently asked questions.

If your question or the issue you need help with is not covered here, please get in touch with our

System administrator

e-frachtbrief@

  • Which web browsers can be used?

    Microsoft Internet Explorer, Mozilla Firefox, Google Chrome

  • Which Java Runtime Environment needs to be installed?

    The application was developed for JRE Version 7 Update 21 (PlugIn 1.7.0_21). We can guarantee full functionality and support with this version exclusively.

    The e-frachtbrief@ has also functioned with newer versions up to now. We cannot guarantee full functionality in this case, however!

  • Where can I find and download Java on the internet?

  • Which IP addresses / DNS names need to be enabled in any firewalls?

    195.69.192.139
    195.69.193.241
    195.69.193.242
    195.69.193.243
    195.69.193.244

  • Which ports are used for communication?

    • 443 (SSL)
    • 15001
    • 15002
    • 15003
    • 15004

  • Can any problems arise if anti-virus software is in use?

    We are not aware of any such problems!

  • Which file types can be downloaded?

    • Jar: Java files for applications
    • dat: core data files

  • Is the applet certified?

    Yes, certificate notification appears the first time the application is used.

  • Does the application work with the terminal server?

    You can use the application on a terminal server. However, we cannot offer any support services for this since the required infrastructure can differ in complexity and from customer to customer.

  • Is a framework used for the Java platform?

    Yes, a spring framework is used.

  • What should be taken into consideration when using a spring framework?

    The program searches for any available updates to the spring framework. If so, program components are downloaded from this external framework. This is why it is necessary to configure any existing firewalls accordingly!

Empty wagon order book

  • Which Java Runtime Environment needs to be installed?

    The application has been developed for JRE 6 Update 7. We can guarantee full functionality and support with this version exclusively.

  • How do I proceed if I have a Java version that is higher than JRE 6 Update 7?

    You can easily un-install the program via the control panel of your operating system. It is not necessary to re-start your computer. You should however contact your IT department or system administrator in advance.

  • Which DNS names and IP addresses need to be enabled in any firewalls?

    www.railcargo.at (195.69.192.139)

  • Which port is used for communication?

    Port 443 (SSL)

  • Can any problems arise if anti-virus software is in use?

    We are not aware of any such problems.

  • Which file types can be downloaded?

    • exe: The Java Runtime Environment 6 (Update 7 must be downloaded and installed manually.)
    • Jar: Java files for the application
    • dat: core data files

  • In which local client directory are the application files usually stored?

    Documents are stored in the following directory:
    c:\dokumente und einstellungen\benutzername\anwendungsdaten\sun\java\deployment\cache\http\Dwww.railcargo.at\P80\DMLWB

  • Is the applet certified?

    Yes, a certificate notification appears the first time the application is used.

  • Does the application work with the terminal server?

    No, terminal server features are not supported.